Kuranda Transfers - Privacy Policy

1. Introduction

Kuranda Transfers is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

Personal Information: We collect personal information that you provide to us when making a booking or inquiry, including your name, contact details, and payment information.

Travel Details: Information related to your travel, such as pickup and drop-off locations, flight details, and any special requests.

Website Usage: We collect information about how you use our website through cookies and similar technologies, including your IP address, browser type, and browsing behavior.

3. How We Use Your Information

Service Provision: To provide and manage our transportation services, including booking confirmations, customer support, and communication about your journey.

Payment Processing: To securely process payments for our services.

Marketing: With your consent, to send you promotional offers and updates about our services. You can opt out of marketing communications at any time.

Website Improvement: To analyze and improve our website’s functionality and user experience.

Legal Obligations: To comply with legal obligations and protect our legal rights.

4. Disclosure of Your Information

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors and IT support.

Legal Requirements: We may disclose your information if required by law or in response to legal processes.

Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

5. Data Security

Protection Measures: We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure.

Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Your Rights

Access and Correction: You have the right to access and correct your personal information held by us. Please contact us to request updates or corrections.

Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.

Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or contacting us directly.

7. Cookies

Usage: Our website uses cookies to enhance your browsing experience and collect information about how you use our site.

Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

Managing Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kuranda Transfers
Email: info@kurandatransfers.com.au
Phone: 07 3132 3273
Address: PO BOX 242, Kuranda, QLD 4881

11. Complaints

Lodging a Complaint: If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us. We will respond to your complaint promptly and work to resolve the issue.

Escalating a Complaint: