Kuranda Transfers - Terms and Conditions

Kuranda Transfers - Terms and Conditions

1. General Terms

Service Description: Kuranda Transfers provides private transportation services for individuals and groups, offering fixed rates, pre-booking options, and a commitment to reliability and customer satisfaction.

Acceptance of Terms: By using our services, you agree to be bound by these terms and conditions. If you do not accept these terms, please do not proceed with booking a service.

2. Bookings and Cancellations

Booking Confirmation: All bookings are subject to confirmation, and customers will receive a confirmation message via SMS or email.

Cancellation Policy:

• Cancellations must be made at least 4 hours before the scheduled pickup time to avoid charges.
• Cancellations within 4 hours of pickup will incur a fee equivalent to 50% of the fare.
• No-shows (failure to be present at the pickup location) will be charged 100% of the fare.

3. Pricing

Fixed Prices: Fixed prices apply for pre-booked trips with at least 24 hours’ notice. Example fares include:

• Kuranda to Cairns Airport: $88
• Kuranda to Cairns Central: $97
• Kuranda to Smithfield: $47
• Airport Pickup to Kuranda: $88

Local Discounts: Special offers and discounts may be available for local residents via private communication channels such as SMS.

4. Payments

Payment Methods: We accept multiple payment methods, including:

• Cash
• Credit/Debit Cards
• Mobile Payments via Stripe Terminal
• Online Payment Links

Payment Timing:

• Payments are required at the time of booking unless otherwise arranged.
• A deposit may be required for long-distance or high-demand bookings.

5. Customer Responsibilities

Accurate Information:

• Customers must provide accurate booking details, including flight information for airport pickups.
• Any incorrect details may result in additional charges or service disruptions.

Prompt Communication:

• Customers should notify us immediately of any delays, cancellations, or changes to their travel plans.
• If a driver is waiting for more than 10 minutes past the scheduled pickup time, additional waiting fees may apply.

6. Liability

Service Interruptions:

• Kuranda Transfers is not responsible for service delays caused by unforeseen circumstances such as extreme weather, road closures, traffic conditions, or vehicle breakdowns.
• In the event of a disruption, we will make reasonable efforts to provide alternative transport or reschedule your ride.

Personal Belongings:

• Customers are responsible for their personal belongings.
• Kuranda Transfers is not liable for lost, stolen, or damaged items during the journey.

7. Child Safety and Special Requirements

Child Seats:

• Queensland law allows children under 7 to travel without a child seat, but we provide child seats for added safety.
• Customers must request a child seat or booster seat at the time of booking.
• A small fee applies to cover seat maintenance and availability.

Special Assistance: If you require additional assistance (e.g., wheelchair-accessible transport), please let us know in advance.

8. Privacy Policy

Data Protection:

• Kuranda Transfers is committed to protecting customer data and using it solely for service provision.
• We do not share or sell your personal information to third parties without consent.

9. Complaints and Feedback

Complaint Resolution:

• If you have a complaint, please contact our customer service team at info@kurandatransfers.com.au.
• We aim to resolve issues promptly and fairly.

Feedback: We welcome customer feedback to enhance our services.

10. Amendments

Policy Changes:

• Kuranda Transfers reserves the right to update these terms and conditions at any time.
• Customers will be notified of significant changes via our website or email.